Shipping policy

Shipping Policy

At Velvet Haven, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for important information regarding processing and delivery times.

Order Processing

Orders are typically processed within 1–5 business days after your order is placed. Processing times may vary during holidays, sales, or periods of high demand.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times may vary depending on your location and product availability.

Typical shipping times:

United States: 7–15 business days
International Orders: 10–25 business days

Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, customs processing, weather conditions, or high seasonal demand.

Multiple Shipments

Some orders may arrive in separate packages depending on product availability and warehouse locations.

Tracking Information

Tracking information will be sent via email once your order has shipped. Please allow a few days for tracking updates to appear after shipment confirmation.

Incorrect Addresses

Please ensure your shipping information is correct before placing your order. Velvet Haven is not responsible for packages shipped to incorrectly entered addresses.

Lost or Delayed Packages

If your package appears delayed or lost in transit, please contact the shipping carrier first using your tracking information. If you still need assistance, feel free to contact our support team and we will do our best to help.